Frequently asked questions

This is where you find answers to frequently asked questions (FAQ) from our partners or other interested parties. To avoid a potentially time-consuming search, we have provided the answers to a selection of questions. If your questions are not answered here, please contact us. Our experts will be happy to personally assist you.


Operational Issues 

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How do I find out where my shipment is at the moment?

On our MTWEB you can trace a shipment at any time with the function "Track & Trace" by entering the number of your order, article or container. If you do not have access to MTWEB, please send a mail to our 1st level support at . We will inform you immediately of the exact position of your goods.

Which papers do I need for international transport?

It depends on the country of origin. For transport within Europe, the supplier requests the commercial invoice, a packing list, the "EUR1" certificate of origin and a delivery slip. For shipments from overseas, you also need the commercial invoice and packing list and, additionally, the certificate of origin, Form A. If you are not sure about which papers are needed, please contact our customer service at or +41 44 277 39 52.

What are Incoterms?

Incoterms are international rules for the uniform interpretation of contractual terms used in the transport sector and external trade transactions. They are issued by the International Chamber of Commerce (ICC) in Paris. Incoterms contain precise provisions (clauses), for example, on the transfer of risk and cost from the seller to the purchaser, or when transport insurance has to be taken out. You can find all about Incoterms on the website of the International Chamber of Commerce:

Questions about shipping costs

What are the shipping costs from abroad including customs duties?

There is no general answer to this question. The costs vary depending on transport time, transport method and desired delivery. Send your detailed query with the type of goods, time constraints and all other important information to . Our customer service will send you a quote with all costs and a timetable as soon as possible.

Questions about customs

How high are customs duties?

There is no general answer to this question. All goods being imported or exported must be declared to the customs authorities. Like most customs tariffs around the world, the Swiss customs tariff, Tares, is based on the "International Convention on the Harmonized Commodity Description and Coding System", abbreviated as HS. All information on customs rates, tariff numbers, free trade agreements, tariff quotas, trade statistics, tariff concessions, taxes, import and export licenses as well as special regulations can be found on the website of Swiss import tariffs, Tares. Explanations on how to apply Tares are provided by the Swiss Customs Administration (SCA).

What do I do if I cannot find or classify my product in Tares?

If a clear classification is not possible, you can use Form 40.10 to request binding tariff information from the Directorate General of Swiss Customs in Bern.

Which countries have a free trade agreement with EFTA and/or Switzerland?

All free trade agreements with EFTA and bilateral agreements between Switzerland and other countries can be found in "Overview of free trade agreements for industrial products.

Which bilateral agricultural agreements has Switzerland entered into?

Based on the multilateral EFTA agreements for industrial products (chapters 27 to 29), Switzerland has entered into additional bilateral agreements for some agricultural products mentioned in chapters 1 to 24 with the following partners: Egypt, Albania, Bosnia and Herzegovina, Chile, Gulf Cooperation Council (Kuwait, Bahrain, Saudi Arabia, Qatar, United Arab Emirates and Oman), Hong Kong, Israel, Jordan, Canada, Colombia, Republic of Korea, Lebanon, Morocco, Macedonia, Montenegro, Mexico, Peru, PLO, SACU (South Africa Customs Union with South Africa, Swaziland, Lesotho, Botswana and Namibia), Serbia, Singapore, Tunisia, Turkey and the European Community (Agriculture Agreement).

These agreements should not be confused with the multilateral free trade agreements; there is no bilateral agreement corresponding to the EFTA agreement between Switzerland and the Central American countries.

Are there special customs agreements with other countries?

Yes. Goods originating in developing countries can be imported either duty-free or at a reduced rated of duty, pursuant to the General System of Preferences (GSP) Granted to Developing Countries. Countries that are considered least developed (LDC) as well as developing countries that have joined an international debt relief initiative and are not yet cleared of their debts are generally granted duty-free import. All tariff concessions can be found in the list Developing Countries and Regions of the Swiss Confederation. The applicable customs rates can be found in the Customs Tariffs - Tares by entering the customs tariff number and the corresponding developing country.

What are tariff quotas?

Tariff quotas are Switzerland's commitment to grant, under certain conditions, market access to a fixed quantity of goods at a reduced rate of duty (fixed quota tariff rate - FQT - or preferential tariff rate). Tariff quotas are managed by means of the “e-quota” electronic quota management system. A distinction is made between individual allocations by the Federal Office for Agriculture (FOAG) and collective quotas (preferential tariff quotas, global quotas) managed by the Federal Customs Administration (FCA). Commercial goods handled with quotas are subject to a mandatory customs procedure performed with "e-dec Import». More information about tariff quotas can be found in the document "What are tariff quotas?"

Questions about loading capacities

How many cubic meters of room is in a sea freight container?

The following information generally applies to sea freight containers:

  • 20-ft. standard container = approx. 28 m3 (at least 25 m3)
  • 40-ft. standard container = approx. 58 m3 (at least 50 m3)
  • 40 high cube container = approx. 67 m3 (at least 63 m3)

How many EURO pallets fit into a truck?

33 or 34 pallets fit into a semitrailer. More information can be found in the chapter "Measurements of sea freight containers & trucks".

What is the loading capacity of a truck?

Maximum gross weight including packaging and pallets must not exceed 23.9 metric tons in Switzerland; which means a maximum of approximately 700 kilograms per pallet. More information can be found in the chapter "Measurements of sea freight containers & trucks".

General questions

What is the quickest way to obtain information from Logistik Transport International?

Technical support depends on the point of origin of your goods. Please direct your query to the responsible contact person. This saves you time and enables us to provide impeccable service.

What are the ZAZ and VAT numbers of Logistik Transport International?

Each Migros business has its own ZAZ account (centralized settlement procedure of the Federal Customs Administration for cashless customs clearance) as well as its own VAT number. For more information, see our General Instructions or contact the FMC customs team

To whom should the freight invoice be addressed?

Settling costs vary from one Migros business to another; for more information, please refer to our General Instructions.

I am new to the business and would like to learn more about the processes at LTI. Is special training available?

Yes. Depending on demand and the number of registrations, LTI runs half-day training courses every three or four months at the Josefstrasse Zurich location or, on request, at your business. If you are interested, please contact our customer service at ; they will inform you of the next available date.