Migros Exchange Equipment Management controls and administers the reusable equipment pool, coordinates the reusable equipment and ensures that it is always available in sufficient quantities and quality.

 Please note the following policies:

  • We always dispatch reusable equipment for the following day.
  • .All orders and available reusable equipment for the following day need to be entered into the TGIS by 7.00 a.m.
  • If you wish to reorder reusable equipment or amend an existing order, please contact MTM Dispatch.
  • We charge a processing fee for reorders.
  • After completion of MTM dispatch at approx. 12.00 a.m. all partners that have placed an order in the TGIS for the following day will receive an e-mail with the subject line “MTM dispatch completed“ and the following text:

“Ladies and gentlemen – MTM Dispatch for date: xx.xx.xxxx is complete.“

 Receipt of this e-mail means that your order is being processed and, wherever possible, being arranged in accordance with your requirements. As the sender you can now view the sender list (reservations, pre-entered bookings, dispatch outgoing). As the recipient you can now view the recipient list (reservations, pre-entered bookings, dispatch incoming) and commission those transports for which you are responsible as the recipient.

You can find precise details of the quantity arranged and the pick up location in the TGIS;  To do this, please proceed as follows:

  • Select the function “Booking”,
  • After this the booking function “Pre-booked reservations”
  • After this the booking type “Dispatch incoming”

If you do not find an entry on the “Dispatch incoming” screen, it means your order has not been processed. In this case please contact MTM Dispatch in good time at +41 58 571 31 13.

More on dispatch / scheduling

In order for the dispatch to take place seamlessly and so that you can receive the reusable equipment according to your requirement, we have put together some useful information for you concerning delivery:

Addresses and opening hours of Migros Cooperatives (collection partners)
Addresses of warehouses storing reusable equipment
Order sizes per transport area


Contact us

If you have questions about this information or generally concerning the dispatch of reusable equipment, please do not hesitate to contact us at:

Phone: +41 58 571 31 13